GENERAL SALES TERMS AND CONDITIONS
By ordering our products, you certify to be over 18 years old, or that you have reached the legal age required in the country of residence, or to be allowed to purchase or consume alcohol.
All prices quoted on the website are subject to GST. Our basic prices are indicated in Singapore Dollars.
Your order is only processed by our system when you have completed the online transaction successfully.
You can pay though our PayPal by: Visa, Mastercard, Amex, JCB credit cards
Alternatively you can choose to pay cash on delivery.
The present conditions apply to the sales of products on the www.itwineclub.com website through Italian Wine Club Pte Ltd. These conditions are automatically made available to the buyer in the home page of the internet site of www.itwineclub.com . The fact of ordering implies complete adhesion of the buyer, without reserve. Refund will be given at the discretion of the company management.
REFUND POLICY
A refund could be accorded in case of wrong delivery and breakage of wines in the process of delivering to you. We decline all responsibilities to other problems that can occur. Don’t hesitate to contact us : info@itwineclub.com
CARRIAGE AND DELIVERY
All products sold at itwineclub.com are insured by our company during their transport and are carried at our own risk. The delivery is made upon reception of full payment of the goods.
Any delay for delivery will by no means be compensated, accounted nor enable the cancellation of the order. However, if after a delay of one month upon written claim by the customer, the goods have still not been delivered, the sale could then be cancelled by either one of the parties. The customer will then obtain the refund of his payment excluding any other compensation or damage, within a delay of maximum one month.
Complaints / Breakages: The Customer is advised to examine all goods purchased upon receiving the goods. Any shortage or breakage must be brought to the attention of the delivery personnel immediately. Complaints will not be entertained unless this condition is observed.
RETURN POLICY
Please inform us of any damages that may have occurred during the transportation and feel comfortable to write comments on the delivery note.
All products must be returned in good condition, including original packaging and all documentation. All returns must be shipped freight prepaid. All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases. Please allow 1-2 weeks for all refunds.
Shipments that are refused without prior to our knowledge, or that are returned to us because the address was invalid, are subject to a restocking fee of 5% plus applicable shipping and handling fees.
GUARANTEE
We guarantee to provide a high quality level of wine products, delivery and customer service. We update our web site every day to provide you the best information on our products. If you are confronted with any difficulties of any kind with regards to the website, don’t hesitate to contact us. This may help us to constantly improve our services.
We guarantee the origin of all the wines on itwineclub.com website. All the Wines, Beer and Spirits found on this website come from their original cellars through our warehouse and finally to your doorsteps. Furthermore, all our wines are stored in the best conditions during all the delivery process to provide you the original taste of the wines you ordered.
PRIVACY POLICY
WE DO NOT SHARE YOUR PERSONAL INFORMATION
For each visitor to our Web page, our Web server automatically rec name and e-oganizes the consumer’s domain mail address (where possible). We collect only the domain name, but not the e of visitors to our Web page, the email address mail addresses of those who post messages to our feedback form, the email addresses of t hose who communicate with us via email, the email addresses of those who make postings to our customer service areas, aggregate information on what pages consumers access or visit.
SPECIFYING PURPOSES
Personal data collected, will not be used for a new purpose unless we obtain consent from our customers. We are the sole owner of the personally identifiable information collected on this site. We collect personally identifiable information for the sole purpose of registering a user for our web site.
CONSENT
We do not collect sensitive information from our customers. We assure all customers that all personal information collected would be used or disclosed only for the purposes for which it was collected.
LIMITING COLLECTION
Only the necessary personal data is collected from customers for business purposes. Both the amount and the type of data collected shall be limited to that which is necessary to fulfill the purposes identified.
LIMITING USE, DISCLOSURE AND RETENTION
We w ill not disclose, share, transfer, sell or rent personally identifiable information to any 3rd party. We do not send unsolicited marketing email to our customers. Customers will occasionally receive email on special promotions we hold. Out of respect for t he privacy of our users, users may optout of receiving these communications by replying to unsubscribe in the subject line in the email. We do not keep personal data for longer than is necessary for those purposes for which they are collected. We have dev eloped guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes. We do not use “cookies”, we bother tracking technologies to collect information from users o bugs or any f our web site. We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.
REGISTRATION
When you create an account on itwineclub.com, we collect information that helps us identify you. At the initial registration, we ask for your name, your email address, and a password. When you purchase from us, we also ask for your name, shipping address, telephone number, as well as your credit card number a nd expiration date. This information is necessary for us to process your order. We ensure our customers that all personal information collected is accurate and kept up to date. We do not maintain duplicate copies of personal information in different system s.
USE OF INFORMATION
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your dat a for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses. Customers may prevent their information from being used for purposes other than those for which it was originally collected by cal ling us at the number provided above.
SAFEGUARDS
mailing us at the above address or writing us at the above address. We ensure our customers that appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage. Only authorised personals have access to our systems. Consultants, contractors or other temporary employees do not have access to the data.
INDIVIDUAL ACCESS AND CORRECTION
We allow our customers the right to access their personal information. Customers can access their personal information by using their respective username and password to gain access to their personal information. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or remove your personal data at the member information page or by emailing our Customer Support. We will respond to o ur customer’s request within a reasonable time.
Download our privacy policy.